Our contact information
support@researchstop.com



Terms and Returns:


Price and availability of products and services offered on the Site are subject to change without prior notice. To the extent we provide information on availability of products or services, you should not rely on such information. RSI will not be liable for any lack of availability of products and services you may order through the Site.

Orders which have been submitted to us with incorrect address information and have not been corrected before they are shipped will incur a $15.00 charge for ground packages and $15.00 charge for air packages. Incorrect address information would include; missing apartment or suite number, wrong house number, missing company name, wrong zip, multiple addresses listed in the street field, or any other error which would render the package undeliverable resulting in it being either returned to us, or held for correct address information by the carrier. Incorrect addresses may also result in delayed delivery. Please double check your shipping address for accuracy.



This fee is may be charged to us by FedEx and UPS when packages are undeliverable due to lack of, or bad information in the address. This fee will be billed to the credit card the order was placed with. If you feel you have been charged this fee in error, please contact us so we may dispute the fee with the package delivery company. We appreciate your cooperation.



If you're unsatisfied with the performance of any item you purchase at this website you may return it for a refund within 30 days of your purchase. No refunds will be given on items after the 30 day refund period expires. Limit one per product per customer.

Any returns found to be non-defective or intentionally returned as non-defective are subject to a 20% restocking fee plus all non-product related fees (shipping and insurance) are not refundable. Refused or undeliverable shipments will be subject to a restocking fee of 20%, in addition to applicable shipping, transaction and insurance fees.

Please be aware that if the reasons for the returned item(s) are not valid, you will be charged for return shipment to the original shipping address at UPS Ground rates.

Any return for a refund or an exchange due to a customer error will be subject to a 20% restocking fee.



Returns should be sent to:
RSI
1969 S Alafaya Trl #239
Orlando, FL 32828
Attn: returns


Please include your invoice or order number and why you are returning the item.
Any items that are delivered and are not paid for by the customer's credit card, for any reason, will be invoiced and subject to collection procedures.


If you have any questions about shipping and returns only please email us.
support@researchstop.com

 

Shipping Information:

All orders are filled the same day (Monday through Friday) if placed before 4:00PM EST.